Terms of Service

1. Acceptance of Terms

By accessing or using Ryva ("the Service"), operated by Ryva, Inc. ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not access or use the Service. These Terms apply to all visitors, users, and others who access the Service.

2. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. When we make material changes, we will provide at least 14 days' advance notice by updating the "Last updated" date above and, where reasonably practicable, by sending an email to the address associated with your account or displaying a prominent notice within the Service.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service before they take effect.

3. Description of Service

Ryva is an AI-native product and business intelligence platform that enables product teams to plan, manage, and ship software projects. Features include AI-assisted user story generation, kanban boards, team collaboration tools, document management, analytics, and third-party integrations (e.g., GitHub, Slack).

We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

4. Accounts & Eligibility

You must be at least 16 years of age to use the Service. By creating an account, you represent that all information you provide is accurate and that you are authorized to agree to these Terms on behalf of any organization you represent.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Subscriptions & Billing

Certain features of the Service require a paid subscription. By subscribing, you authorize us (via our payment gateway) to charge the applicable fees on a recurring basis. All fees are stated in US dollars and are exclusive of applicable taxes, which are your responsibility.

We reserve the right to change pricing at any time. We will provide at least 30 days' notice before any price change takes effect on existing subscriptions, either by email or an in-app notification.

6. Refund Policy

Paid subscriptions include a 30-day money-back guarantee on the first paid subscription payment, as described in our Refund Policy. Statutory consumer rights remain unaffected.

• Cancellation: You may cancel your subscription at any time from Workspace Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of your current billing period. You retain full access to paid features until that date. After the guarantee window closes, no partial or prorated refunds are issued for unused time.
• Annual plans: Annual subscription fees are collected upfront and are eligible for the 30-day money-back guarantee when the request concerns the initial paid subscription payment.
• Exceptional circumstances: At our sole discretion, we may issue a refund if you contact us within 30 days of the initial paid subscription payment, subject to the Refund Policy.
• Fraudulent charges: If you believe you have been charged in error or due to fraud, contact us at hello@ryva.io within 30 days of the charge.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Infringe upon the intellectual property rights of any party.
• Transmit harmful, offensive, or unlawful content.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of the Service.
• Use the Service to train competing AI models without our prior written consent.
• Resell or sublicense access to the Service without written authorization from us.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Ryva, Inc. and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of any content you upload or create within the Service ("User Content"). By uploading User Content, you grant us a limited, non-exclusive, royalty-free license to store, process, and display it solely to provide the Service to you.

We do not use your User Content to train our AI models without your explicit consent.

9. AI-Generated Content

The Service uses artificial intelligence to generate suggestions, stories, documents, and other content. AI-generated output is provided as-is for informational and productivity purposes only. You are solely responsible for reviewing, validating, and using any AI-generated content. We make no warranty regarding the accuracy, completeness, or fitness of AI output for any particular purpose.

10. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that (a) the Service will be uninterrupted, timely, secure, or error-free; (b) any defects will be corrected; (c) the results obtained from use of the Service will be accurate or reliable; or (d) the Service will meet your specific requirements.

11. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Ryva, Inc., its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, resulting from: (i) your access to or use of (or inability to access or use) the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; or (iv) unauthorized access, use, or alteration of your transmissions or content, even if we have been advised of the possibility of such damages.

In any case, our aggregate liability to you for all claims arising out of or related to the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) US$100.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ryva, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

13. Third-Party Services

The Service may integrate with or link to third-party services (e.g., GitHub and Slack). We are not responsible for the content, privacy practices, or terms of those services. Your use of third-party services is governed by their respective terms and privacy policies.

14. Termination

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. You may export your data prior to termination; after account deletion, we may permanently delete your data in accordance with our Privacy Policy.

15. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Service shall be resolved exclusively through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

16. Severability & Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy and Security Policy, constitute the entire agreement between you and Ryva, Inc. regarding the Service.

17. Contact

Questions about these Terms? Contact us at hello@ryva.io.