Refund Policy

1. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Material changes will be communicated with at least 14 days' advance notice via email or in-app notification. Continued use of the Service after the effective date constitutes your acceptance of the updated policy. The "Last updated" date above always reflects the most recent revision.

2. 30-Day Money-Back Guarantee

We offer a full refund of your first paid subscription payment when you contact us within 30 days of the initial paid subscription payment. This guarantee applies once per workspace to monthly and annual subscriptions.

To request a refund, email hello@ryva.io with your account email and workspace details. Statutory consumer rights remain unaffected.

3. Cancellation

You may cancel your subscription at any time from:
Workspace Settings → Billing → Cancel Subscription

• Cancellation takes effect at the end of your current billing period (monthly or annual).
• You retain full access to paid features until the end of that period.
• After the 30-day guarantee window, no partial or prorated refunds are issued for unused time within a billing period.
• After the billing period ends, your workspace will be downgraded to the Free plan. Your data will be preserved, subject to Free-tier storage limits.

4. Annual Plans

Annual subscription fees are billed upfront for the entire year and are refundable under the 30-day guarantee described above. If you cancel an annual plan, you retain access until the end of your paid year after the guarantee window closes.

5. Exceptional Circumstances

After the 30-day guarantee window, refunds are not generally available except where required by applicable law or for disputed or unauthorized charges.

6. Disputed or Unauthorized Charges

If you believe you have been charged in error, due to fraud, or without authorization, please contact us before initiating a chargeback with your bank or card issuer. Contact us at hello@ryva.io within 30 days of the charge with your account email and transaction details. Initiating a chargeback without first contacting us may result in account suspension.

7. Free Trial (if applicable)

If we offer a free trial period, no charge is made until the trial ends. You may cancel at any time during the trial at no cost. Once the trial converts to a paid subscription, the 30-day money-back guarantee applies.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Ryva, Inc. shall not be liable for any indirect, consequential, or incidental losses arising from subscription fees paid or denied refunds. Our total liability in connection with any refund-related claim shall not exceed the amount you paid in the 30 days preceding the claim. Please review our Terms of Service for the full limitation of liability.

9. Statutory Rights

Nothing in this policy affects any statutory rights you may have under applicable consumer protection laws in your jurisdiction. If you are a consumer in a jurisdiction that grants mandatory refund rights (e.g., EU 14-day right of withdrawal for digital services), those rights are unaffected by this policy.

10. Contact

Questions about billing or refunds? Email us at hello@ryva.io.